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Shipping & Returns
Your Satisfaction, Our Priority
At HEH, we’re committed to ensuring a seamless shopping experience from start to finish. Whether it’s about getting your products to you quickly or making returns hassle-free, we’re here to support your journey to healthier, more vibrant hair.
Returns & Exchanges
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All sales are final. Unfortunately, we do not offer exchanges or refunds on any of our products. Please choose carefully when making a purchase.
Shipping & Order Processing Times
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All orders are packed and shipped from our manufacturer in New York.
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Orders are processed and shipped within 1-2 business days of placing your order.
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Standard shipping times are 5-10 business days.
Once you receive a tracking number for your order, please note that we are not responsible for delays caused by the shipping carrier.
Signature Required For Delivery
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Due to the monetary value of our products, all orders are shipped with a required Signature Confirmation.
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Ensure that someone you know and trust is at your address to sign for your order upon delivery.
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We are not responsible for any orders that are lost or not received once they are marked as delivered by the shipping carrier.
Damaged or Defective Orders
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If your item(s) arrived damaged or if your order is fulfilled incorrectly, we sincerely apologize for any inconvenience.
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To rectify this, please follow these steps:
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Email us at info@healthyebonyhair.com, start a live chat, or contact us with your order number and details (including a picture of the damaged or defective order).
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We will promptly replace the item for you.
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Note: Notification of damage or defective orders must be received within 24 hours of the confirmed delivery date.
Shipping Fees
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We offer complimentary shipping for all orders shipped within the continental U.S.
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Shipping fees are subject to change at any time.
Applicable Sales Tax
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Please also note that applicable sales tax will be added to all orders at your checkout.
